Refund Policy

Last updated: October 23, 2026

1. Scope & Digital Service Delivery

FATI X OPTIMIZER is an online digital video optimization service. Paid plans provide immediate access to video optimization tools once payment has been confirmed, and use of those tools consumes processing and server resources. No physical goods are shipped.

This policy explains refund requests for purchases made through our website, including one-time Lifetime plans and recurring subscriptions. The payment provider shown at checkout handles the transaction under its applicable buyer and refund terms.

2. Your 14-Day Refund Request Window

Customers may submit a refund request within 14 calendar days of each purchase or payment. For a recurring subscription, this includes the initial subscription payment and every renewal payment; each qualifying charge has its own 14-day request window. A Lifetime plan is a one-time purchase with a 14-day request window from its transaction date.

This is an opportunity to request a review, not an unconditional promise of a full refund. The outcome depends on the relevant refund rules, the circumstances of the request, and applicable consumer-protection laws. Mandatory statutory withdrawal, refund, and defect-related rights are not restricted by this period or by any discretionary conditions in this policy.

3. Individual Review & Service Usage

Discretionary requests are reviewed individually. Relevant factors may include the type of digital service, the reason for the request, reported technical issues, subscription and transaction history, and verifiable use of our optimization tools. The reviewer may approve a full refund, partial refund, or decline a discretionary refund, subject to applicable legal rights.

As video processing consumes server resources immediately, relevant processing history may be considered during a discretionary review. Successfully optimizing numerous videos does not, by itself, prove misuse or automatically invalidate refund rights.

4. Fraud & Refund-Abuse Protection

We may provide relevant, verifiable transaction and processing evidence to the payment provider where reasonably necessary for a refund review or fraud prevention. Where there is clear evidence of fraud, refund abuse, or manipulative conduct, a discretionary refund may be declined in accordance with the provider's policies. We do not treat normal or extensive legitimate use, on its own, as evidence of fraud. Nothing in this section overrides mandatory consumer rights.

5. Technical Problems, Incorrect Charges & Legal Rights

If you experience a persistent technical failure, cannot access a purchased service as described, or believe you were charged accidentally or incorrectly, please contact us promptly with the transaction reference and details. We will investigate and help you contact the appropriate payment provider when necessary.

Some jurisdictions give consumers additional withdrawal, refund, or remedies for defective digital services, including in certain cases after the 14-day discretionary request window. Those non-waivable rights take priority over this policy and any usage-based review.

6. How to Request a Refund

For purchases processed by Paddle, submit a refund request through Paddle Buyer Support or the support link in your Paddle receipt or subscription portal. You may also contact our Customer Support team so we can assist with transaction details or technical problems. Paddle, as the seller/merchant of record for its transactions, makes the final discretionary refund decision.

For purchases processed by another provider (such as GetPay), contact our Customer Support with the purchase email, payment date, and order reference. Requests are evaluated with the relevant payment provider as needed. Do not send payment card numbers, passwords, or other sensitive credentials in a support request.

If approved, a refund will be issued through the original payment provider and payment method when possible, in accordance with the provider's processing timelines and applicable law. Access associated with a refunded purchase may be revoked or adjusted as appropriate. FATI X OPTIMIZER does not issue direct refunds for transactions sold by Paddle.

7. Subscription Renewals & Cancellation

Recurring plans may renew automatically according to the billing schedule agreed to at checkout. You can cancel your subscription to stop future renewals, normally retaining access until the end of the already-paid billing period. Canceling a subscription is separate from requesting a refund and does not, by itself, refund a payment already made.

For Paddle subscriptions, cancel through the management link in your Paddle confirmation email or via Paddle Buyer Support. For subscriptions handled by another provider, contact our Support team.

8. Lifetime Access

Lifetime access is a one-time paid plan for the operational lifetime of FATI X OPTIMIZER, not a guarantee of perpetual service operation. Its 14-day refund request period starts on the date of the one-time purchase, subject to applicable consumer rights.

9. Payment Provider Terms & Consumer Protection

Paddle transactions are subject to Paddle's Refund Policy and Paddle's Buyer Terms, which govern Paddle-managed refund decisions and statutory rights. If the applicable provider rules or mandatory law offer greater protections, those protections apply. Nothing in this policy removes a consumer's non-waivable legal rights.

10. Contact & Refund Assistance

For help, use Customer Support & Complaints or email fatixsupport@gmail.com. Include your purchase date, payment email, and an order or transaction reference (if available).